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Service failure : the real reasons employees struggle with customer service and what you can do about it / [electronic resource]
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| 자료유형 | E-Book |
|---|---|
| 개인저자 | Toister, Jeff, author. |
| 서명/저자사항 | Service failure[electronic resource] :the real reasons employees struggle with customer service and what you can do about it /Jeff Toister. |
| 발행사항 | New York : American Management Association, c2013. |
| 형태사항 | 1 online resource (v, 202 pages). |
| ISBN | 081443200X (electronic bk.) 9780814432006 (electronic bk.) |
| 서지주기 | Includes bibliographical references and index. |
| 일반주제명 | Customer services. Customer relations. Employees -- Training of. BUSINESS & ECONOMICS / Customer Relations. Customer relations. Customer services. Employees -- Training of. |
| 언어 | 영어 |
| 기타형태 저록 | Print version:Toister, Jeff.Service failure.New York : American Management Association, 20139780814431993 |
| 대출바로가기 | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=502094 |
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| No. | 등록번호 | 청구기호 | 소장처 | 도서상태 | 반납예정일 | 예약 | 서비스 | 매체정보 |
|---|---|---|---|---|---|---|---|---|
| 1 | WE00005086 | 658.8/12 | 가야대학교/전자책서버(컴퓨터서버)/ | 대출가능 |
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