| LDR | | 01886cmm uu2004573a 4500 |
| 001 | | 000000306311 |
| 005 | | 20230525102724 |
| 006 | | m o d |
| 007 | | cr |n||||||||| |
| 008 | | 121029s2013 nyu ob 001 0 eng d |
| 020 | |
▼a 081443200X (electronic bk.) |
| 020 | |
▼a 9780814432006 (electronic bk.) |
| 020 | |
▼z 9780814431993 |
| 020 | |
▼z 0814431992 |
| 035 | |
▼a (OCoLC)815382804 |
| 040 | |
▼a YDXCP
▼c YDXCP
▼d TEFOD
▼d N$T
▼d CUS
▼d OCLCF
▼d OCLCQ
▼d 248032 |
| 049 | |
▼a K4RA |
| 050 | 4 |
▼a HF5415.5
▼b .T65 2013 |
| 072 | 7 |
▼a BUS
▼x 018000
▼2 bisacsh |
| 082 | 04 |
▼a 658.8/12
▼2 23 |
| 100 | 1 |
▼a Toister, Jeff,
▼e author. |
| 245 | 10 |
▼a Service failure
▼h [electronic resource] :
▼b the real reasons employees struggle with customer service and what you can do about it /
▼c Jeff Toister. |
| 260 | |
▼a New York :
▼b American Management Association,
▼c c2013. |
| 300 | |
▼a 1 online resource (v, 202 pages). |
| 336 | |
▼a text
▼2 rdacontent |
| 337 | |
▼a computer
▼2 rdamedia |
| 338 | |
▼a online resource
▼2 rdacarrier |
| 504 | |
▼a Includes bibliographical references and index. |
| 588 | |
▼a Description based on print version record. |
| 650 | 0 |
▼a Customer services. |
| 650 | 0 |
▼a Customer relations. |
| 650 | 0 |
▼a Employees
▼x Training of. |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Customer Relations.
▼2 bisacsh |
| 650 | 7 |
▼a Customer relations.
▼2 fast
▼0 (OCoLC)fst00885533 |
| 650 | 7 |
▼a Customer services.
▼2 fast
▼0 (OCoLC)fst00885545 |
| 650 | 7 |
▼a Employees
▼x Training of.
▼2 fast
▼0 (OCoLC)fst00909221 |
| 655 | 4 |
▼a Electronic books. |
| 776 | 08 |
▼i Print version:
▼a Toister, Jeff.
▼t Service failure.
▼d New York : American Management Association, 2013
▼z 9780814431993
▼w (DLC) 2012021284
▼w (OCoLC)794037036 |
| 856 | 40 |
▼3 EBSCOhost
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=502094 |
| 938 | |
▼a YBP Library Services
▼b YANK
▼n 9856309 |
| 938 | |
▼a EBSCOhost
▼b EBSC
▼n 502094 |
| 990 | |
▼a 관리자 |