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Technology mediated service encounters /
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| 자료유형 | E-Book |
|---|---|
| 개인저자 | Garce?s-Conejos Blitvich, Pilar, 1960-, editor. Ferna?ndez-Amaya, Luci?a, editor. De la O Hernandez-Lopez, Maria, editor. |
| 서명/저자사항 | Technology mediated service encounters /edited by Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya, Mar첩a de la O Herna?ndez-Lo?pez. |
| 발행사항 | Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019] |
| 발행예정일자 | 1902 |
| 형태사항 | 1 online resource. |
| 총서사항 | Pragmatics & beyond ;new series, volume 300 |
| 소장본 주기 | Master record variable field(s) change: 072 |
| ISBN | 9789027262998 9027262993 |
| 서지주기 | Includes bibliographical references and index. |
| 내용주기 | Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya and Mari?a de la O Herna?ndez-Lo?pez -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel La?zaro Gutie?rrez and Gabriel Cabrera Me?ndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Ma?rquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / Mari?a Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. |
| 일반주제명 | Business communication. Intercultural communication. Customer relations. Communication in marketing. BUSINESS & ECONOMICS / Industrial Management. BUSINESS & ECONOMICS / Management. BUSINESS & ECONOMICS / Management Science. BUSINESS & ECONOMICS / Organizational Behavior. |
| 언어 | 영어 |
| 기타형태 저록 | Print version:Technology mediated service encountersAmsterdam ; Philadelphia : John Benjamins Publishing Company, [2019]9789027202123 |
| 대출바로가기 | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1993237 |
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| No. | 등록번호 | 청구기호 | 소장처 | 도서상태 | 반납예정일 | 예약 | 서비스 | 매체정보 |
|---|---|---|---|---|---|---|---|---|
| 1 | WE00018055 | 658.4/5 | 가야대학교/전자책서버(컴퓨터서버)/ | 대출가능 |
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