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008190108s2019 ne ob 001 0 eng
010 ▼a 2019000990
019 ▼a 1080938490
020 ▼a 9789027262998 ▼q (pdf)
020 ▼a 9027262993
020 ▼z 9789027202123 (hb : alk. paper)
020 ▼z 9027202125
035 ▼a 1993237 ▼b (N$T)
035 ▼a (OCoLC)1081432922 ▼z (OCoLC)1080938490
040 ▼a DLC ▼b eng ▼e rda ▼c DLC ▼d YDX ▼d OCLCO ▼d N$T ▼d EBLCP ▼d 248032
042 ▼a pcc
049 ▼a MAIN
05010 ▼a HF5718
072 7 ▼a BUS ▼x 082000 ▼2 bisacsh
072 7 ▼a BUS ▼x 041000 ▼2 bisacsh
072 7 ▼a BUS ▼x 042000 ▼2 bisacsh
072 7 ▼a BUS ▼x 085000 ▼2 bisacsh
08200 ▼a 658.4/5 ▼2 23
24500 ▼a Technology mediated service encounters / ▼c edited by Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya, Mar첩a de la O Herna?ndez-Lo?pez.
260 ▼a Amsterdam ; ▼a Philadelphia : ▼b John Benjamins Publishing Company, ▼c [2019]
263 ▼a 1902
300 ▼a 1 online resource.
336 ▼a text ▼b txt ▼2 rdacontent
337 ▼a computer ▼b n ▼2 rdamedia
338 ▼a online resource ▼b nc ▼2 rdacarrier
4901 ▼a Pragmatics & beyond ; ▼v new series, volume 300
504 ▼a Includes bibliographical references and index.
5050 ▼a Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya and Mari?a de la O Herna?ndez-Lo?pez -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel La?zaro Gutie?rrez and Gabriel Cabrera Me?ndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Ma?rquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / Mari?a Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch.
588 ▼a Description based on print version record and CIP data provided by publisher; resource not viewed.
590 ▼a Master record variable field(s) change: 072
650 0 ▼a Business communication.
650 0 ▼a Intercultural communication.
650 0 ▼a Customer relations.
650 0 ▼a Communication in marketing.
650 7 ▼a BUSINESS & ECONOMICS / Industrial Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Management Science. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Organizational Behavior. ▼2 bisacsh
655 4 ▼a Electronic books.
7001 ▼a Garce?s-Conejos Blitvich, Pilar, ▼d 1960-, ▼e editor.
7001 ▼a Ferna?ndez-Amaya, Luci?a, ▼e editor.
7001 ▼a De la O Hernandez-Lopez, Maria, ▼e editor.
77608 ▼i Print version: ▼t Technology mediated service encounters ▼d Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019] ▼z 9789027202123 ▼w (DLC) 2018045387
830 0 ▼a Pragmatics & beyond ; ▼v new ser., 300.
85640 ▼3 EBSCOhost ▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1993237
938 ▼a YBP Library Services ▼b YANK ▼n 15966832
938 ▼a EBL - Ebook Library ▼b EBLB ▼n EBL5628220
938 ▼a EBSCOhost ▼b EBSC ▼n 1993237
990 ▼a 관리자
994 ▼a 92 ▼b N$T