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020 ▼a 9780438377141
035 ▼a (MiAaPQ)AAI10837579
035 ▼a (MiAaPQ)duke:14805
040 ▼a MiAaPQ ▼c MiAaPQ ▼d 248032
0491 ▼f DP
0820 ▼a 658
1001 ▼a Frazelle, Andrew Edward.
24510 ▼a Essays on Service Operations with Strategic Customers and Innovative Business Models.
260 ▼a [S.l.] : ▼b Duke University., ▼c 2018
260 1 ▼a Ann Arbor : ▼b ProQuest Dissertations & Theses, ▼c 2018
300 ▼a 185 p.
500 ▼a Source: Dissertation Abstracts International, Volume: 80-02(E), Section: A.
500 ▼a Advisers: Alessandro Arlotto
5021 ▼a Thesis (Ph.D.)--Duke University, 2018.
520 ▼a This dissertation studies operations management problems in service operations and supply chains, analyzing the impact of strategic customers and disruptive technologies. We investigate three problems, and insights from the study of each one ill
520 ▼a The first problem involves the strategic routing behavior of customers in a service network with multiple stations, when customers can choose the order of stations that they visit. We propose a two-station game with all customers present at the
520 ▼a The second problem relates to a disruptive, on-demand delivery platform who provides delivery from an independent sit-down restaurant. Food delivery platforms maintain a symbiotic relationship with the existing providers in their industry
520 ▼a Finally, our third problem is spawned from an industry collaboration aimed at improving the inventory planning decisions of a company that sells high-tech goods with short life cycles. We develop a novel heuristic based on a power approximation
590 ▼a School code: 0066.
650 4 ▼a Business administration.
650 4 ▼a Operations research.
690 ▼a 0310
690 ▼a 0796
71020 ▼a Duke University. ▼b Business Administration.
7730 ▼t Dissertation Abstracts International ▼g 80-02A(E).
773 ▼t Dissertation Abstract International
790 ▼a 0066
791 ▼a Ph.D.
792 ▼a 2018
793 ▼a English
85640 ▼u http://www.riss.kr/pdu/ddodLink.do?id=T14999571 ▼n KERIS
980 ▼a 201812 ▼f 2019
990 ▼a 관리자 ▼b 관리자