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020 ▼a 9780438052307
035 ▼a (MiAaPQ)AAI10867782
035 ▼a (MiAaPQ)OhioLINK:osu1448966548
040 ▼a MiAaPQ ▼c MiAaPQ ▼d 248032
0491 ▼f DP
0820 ▼a 362
1001 ▼a Wilks, Chrisanne.
24510 ▼a Factors Associated with Client Satisfaction at Community-Based Mental Health Agencies in Ohio.
260 ▼a [S.l.] : ▼b The Ohio State University., ▼c 2015
260 1 ▼a Ann Arbor : ▼b ProQuest Dissertations & Theses, ▼c 2015
300 ▼a 216 p.
500 ▼a Source: Dissertation Abstracts International, Volume: 79-10(E), Section: B.
500 ▼a Adviser: Allard Dembe.
5021 ▼a Thesis (Ph.D.)--The Ohio State University, 2015.
520 ▼a Objectives: This research examines client, case manager, and agency factors including funding, that are associated with client satisfaction at community-based mental health agencies (CMHAs) in Ohio. There were three specific research objectives.
520 ▼a Methods: A cross sectional survey-based study was completed using three questionnaires administered to agency administrators (N=38), clients (N=338), and case managers (N=185) at CMHAs in Ohio. The independent variables and cofactors examined in
520 ▼a Results: All respondent agencies (N=38) report collecting client satisfaction data and using data to improve services. Agency characteristics including size, location, and years providing services were not associated with whether agencies consid
520 ▼a Conclusion: Variables that are most closely related to clients' perspectives and outlook seem to have the most influence on client satisfaction scores when compared to agency-related and funding related variables. Agencies may improve client sat
590 ▼a School code: 0168.
650 4 ▼a Mental health.
650 4 ▼a Health care management.
650 4 ▼a Health sciences.
650 4 ▼a Public health.
650 4 ▼a Public policy.
650 4 ▼a Public health education.
650 4 ▼a Social work.
690 ▼a 0347
690 ▼a 0769
690 ▼a 0566
690 ▼a 0573
690 ▼a 0630
690 ▼a 0500
690 ▼a 0452
71020 ▼a The Ohio State University. ▼b Health Services Management and Policy.
7730 ▼t Dissertation Abstracts International ▼g 79-10B(E).
773 ▼t Dissertation Abstract International
790 ▼a 0168
791 ▼a Ph.D.
792 ▼a 2015
793 ▼a English
85640 ▼u http://www.riss.kr/pdu/ddodLink.do?id=T15000176 ▼n KERIS
980 ▼a 201812 ▼f 2019
990 ▼a 관리자 ▼b 관리자