MARC보기
LDR02828cmm u2200589 i 4500
001000000317311
003OCoLC
00520230525182325
006m d
007cr cnu---unuuu
008190724s2020 paua ob 001 0 eng
010 ▼a 2019029257
020 ▼a 1799814211 ▼q electronic book
020 ▼a 9781799814214 ▼q electronic book
020 ▼a 9781799814221 ▼q electronic book
020 ▼a 179981422X ▼q electronic book
020 ▼z 9781799814191 ▼q hardcover
020 ▼z 9781799814207 ▼q paperback
035 ▼a 2264426 ▼b (N$T)
035 ▼a (OCoLC)1110672086
040 ▼a DLC ▼b eng ▼e rda ▼c DLC ▼d OCLCO ▼d OCLCF ▼d N$T ▼d YDX ▼d 248032
042 ▼a pcc
049 ▼a MAIN
05004 ▼a HF5415.335 ▼b .C869 2020
08200 ▼a 658.8/343 ▼2 23
24500 ▼a Customer satisfaction and sustainability initiatives in the fourth industrial revolution / ▼c [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani.
260 ▼a Hershey, PA : ▼b IGI Global, Business Science Reference, ▼c [2020]
300 ▼a 1 online resource (xix, 389 pages).
336 ▼a text ▼b txt ▼2 rdacontent
337 ▼a computer ▼b c ▼2 rdamedia
338 ▼a online resource ▼b cr ▼2 rdacarrier
4901 ▼a Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
500 ▼a "Premier reference source"--Cover.
504 ▼a Includes bibliographical references and index.
520 ▼a "This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher.
588 ▼a Description based on online resource; title from digital title page (viewed on November 25, 2019).
590 ▼a Added to collection customer.56279.3
650 0 ▼a Consumer satisfaction.
650 0 ▼a Consumption (Economics) ▼x Environmental aspects.
650 0 ▼a Sustainable development.
650 7 ▼a Consumer satisfaction. ▼2 fast ▼0 (OCoLC)fst00876403
650 7 ▼a Consumption (Economics) ▼x Environmental aspects. ▼2 fast ▼0 (OCoLC)fst00876458
650 7 ▼a Sustainable development. ▼2 fast ▼0 (OCoLC)fst01139731
655 4 ▼a Electronic books.
7001 ▼a Silvestri, Cecilia, ▼d 1982-, ▼e editor.
7001 ▼a Piccarozzi, Michela, ▼d 1982-, ▼e editor.
7001 ▼a Aquilani, Barbara, ▼d 1969-, ▼e editor.
77608 ▼i Print version: ▼t Customer satisfaction and sustainability initiatives in the fourth industrial revolution ▼d Hershey, PA : Business Science Reference, [2020] ▼z 9781799814191 ▼w (DLC) 2019029256
830 0 ▼a Advances in marketing, customer relationship management, and e-services (AMCRMES) book series.
85640 ▼3 EBSCOhost ▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2264426
938 ▼a EBSCOhost ▼b EBSC ▼n 2264426
990 ▼a 관리자
994 ▼a 92 ▼b N$T