| LDR | | 04006cmm u22006738i 4500 |
| 001 | | 000000317172 |
| 003 | | OCoLC |
| 005 | | 20230525182024 |
| 006 | | m d |
| 007 | | cr ||||||||||| |
| 008 | | 190108s2019 ne ob 001 0 eng |
| 010 | |
▼a 2019000990 |
| 019 | |
▼a 1080938490 |
| 020 | |
▼a 9789027262998
▼q (pdf) |
| 020 | |
▼a 9027262993 |
| 020 | |
▼z 9789027202123 (hb : alk. paper) |
| 020 | |
▼z 9027202125 |
| 035 | |
▼a 1993237
▼b (N$T) |
| 035 | |
▼a (OCoLC)1081432922
▼z (OCoLC)1080938490 |
| 040 | |
▼a DLC
▼b eng
▼e rda
▼c DLC
▼d YDX
▼d OCLCO
▼d N$T
▼d EBLCP
▼d 248032 |
| 042 | |
▼a pcc |
| 049 | |
▼a MAIN |
| 050 | 10 |
▼a HF5718 |
| 072 | 7 |
▼a BUS
▼x 082000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 041000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 042000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 085000
▼2 bisacsh |
| 082 | 00 |
▼a 658.4/5
▼2 23 |
| 245 | 00 |
▼a Technology mediated service encounters /
▼c edited by Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya, Mar첩a de la O Herna?ndez-Lo?pez. |
| 260 | |
▼a Amsterdam ;
▼a Philadelphia :
▼b John Benjamins Publishing Company,
▼c [2019] |
| 263 | |
▼a 1902 |
| 300 | |
▼a 1 online resource. |
| 336 | |
▼a text
▼b txt
▼2 rdacontent |
| 337 | |
▼a computer
▼b n
▼2 rdamedia |
| 338 | |
▼a online resource
▼b nc
▼2 rdacarrier |
| 490 | 1 |
▼a Pragmatics & beyond ;
▼v new series, volume 300 |
| 504 | |
▼a Includes bibliographical references and index. |
| 505 | 0 |
▼a Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garce?s-Conejos Blitvich, Luci?a Ferna?ndez-Amaya and Mari?a de la O Herna?ndez-Lo?pez -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel La?zaro Gutie?rrez and Gabriel Cabrera Me?ndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Ma?rquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / Mari?a Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. |
| 588 | |
▼a Description based on print version record and CIP data provided by publisher; resource not viewed. |
| 590 | |
▼a Master record variable field(s) change: 072 |
| 650 | 0 |
▼a Business communication. |
| 650 | 0 |
▼a Intercultural communication. |
| 650 | 0 |
▼a Customer relations. |
| 650 | 0 |
▼a Communication in marketing. |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Industrial Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management Science.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Organizational Behavior.
▼2 bisacsh |
| 655 | 4 |
▼a Electronic books. |
| 700 | 1 |
▼a Garce?s-Conejos Blitvich, Pilar,
▼d 1960-,
▼e editor. |
| 700 | 1 |
▼a Ferna?ndez-Amaya, Luci?a,
▼e editor. |
| 700 | 1 |
▼a De la O Hernandez-Lopez, Maria,
▼e editor. |
| 776 | 08 |
▼i Print version:
▼t Technology mediated service encounters
▼d Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019]
▼z 9789027202123
▼w (DLC) 2018045387 |
| 830 | 0 |
▼a Pragmatics & beyond ;
▼v new ser., 300. |
| 856 | 40 |
▼3 EBSCOhost
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1993237 |
| 938 | |
▼a YBP Library Services
▼b YANK
▼n 15966832 |
| 938 | |
▼a EBL - Ebook Library
▼b EBLB
▼n EBL5628220 |
| 938 | |
▼a EBSCOhost
▼b EBSC
▼n 1993237 |
| 990 | |
▼a 관리자 |
| 994 | |
▼a 92
▼b N$T |