| LDR | | 02619cmm u2200613 i 4500 |
| 001 | | 000000312058 |
| 003 | | OCoLC |
| 005 | | 20230525151416 |
| 006 | | m d |
| 007 | | cr ||||||||||| |
| 008 | | 170807s2017 caua ob 001 0 eng |
| 010 | |
▼a 2017037556 |
| 020 | |
▼a 9781440856570
▼q electronic book |
| 020 | |
▼a 1440856575
▼q electronic book |
| 020 | |
▼z 9781440856563
▼q alkaline paper |
| 035 | |
▼a 1584636
▼b (N$T) |
| 035 | |
▼a (OCoLC)1000150848 |
| 040 | |
▼a DLC
▼b eng
▼e rda
▼c DLC
▼d OCLCO
▼d N$T
▼d IDEBK
▼d YDX
▼d YDX
▼d OCLCF
▼d 248032 |
| 042 | |
▼a pcc |
| 049 | |
▼a MAIN |
| 050 | 14 |
▼a HF5415.335
▼b .L37 2017 |
| 072 | 7 |
▼a BUS
▼x 082000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 041000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 042000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 085000
▼2 bisacsh |
| 082 | 00 |
▼a 658.8/12
▼2 23 |
| 100 | 1 |
▼a Larson, John A.,
▼d 1947-,
▼e author. |
| 245 | 10 |
▼a Capturing loyalty :
▼b how to measure, generate, and profit from highly satisfied customers /
▼c John A. Larson and Bennett E. McClellan ; foreword by Maxine Clark. |
| 260 | |
▼a Santa Barbara, California :
▼b Praeger, an imprint of ABC-CLIO, LLC,
▼c [2017] |
| 300 | |
▼a 1 online resource (xviii, 197 pages) |
| 336 | |
▼a text
▼b txt
▼2 rdacontent |
| 337 | |
▼a computer
▼b c
▼2 rdamedia |
| 338 | |
▼a online resource
▼b cr
▼2 rdacarrier |
| 504 | |
▼a Includes bibliographical references and index. |
| 588 | |
▼a Description based on online resource; title from digital title page (viewed on September 11, 2017). |
| 590 | |
▼a Added to collection customer.56279.3 |
| 650 | 0 |
▼a Consumer satisfaction. |
| 650 | 0 |
▼a Customer loyalty. |
| 650 | 0 |
▼a Customer relations. |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Industrial Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management Science.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Organizational Behavior.
▼2 bisacsh |
| 650 | 7 |
▼a Consumer satisfaction.
▼2 fast
▼0 (OCoLC)fst00876403 |
| 650 | 7 |
▼a Customer loyalty.
▼2 fast
▼0 (OCoLC)fst00885531 |
| 650 | 7 |
▼a Customer relations.
▼2 fast
▼0 (OCoLC)fst00885533 |
| 655 | 4 |
▼a Electronic books. |
| 700 | 1 |
▼a McClellan, Bennett E.,
▼e author. |
| 776 | 08 |
▼i Print version:
▼a Larson, John A., 1947- author.
▼t Capturing loyalty
▼d Santa Barbara, California : Praeger, [2017]
▼z 9781440856563
▼w (DLC) 2017023424 |
| 856 | 40 |
▼3 EBSCOhost
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1584636 |
| 938 | |
▼a EBSCOhost
▼b EBSC
▼n 1584636 |
| 938 | |
▼a ProQuest MyiLibrary Digital eBook Collection
▼b IDEB
▼n cis38686844 |
| 938 | |
▼a YBP Library Services
▼b YANK
▼n 14774234 |
| 990 | |
▼a 관리자 |
| 994 | |
▼a 92
▼b N$T |