| LDR | | 02806cmm u2200589Ii 4500 |
| 001 | | 000000311117 |
| 003 | | OCoLC |
| 005 | | 20230525141559 |
| 006 | | m o d |
| 007 | | cr unu|||||||| |
| 008 | | 170818s2017 enka ob 001 0 eng d |
| 020 | |
▼a 9781780172972
▼q (electronic bk.) |
| 020 | |
▼a 1780172974
▼q (electronic bk.) |
| 020 | |
▼z 9781780172941 |
| 020 | |
▼z 178017294X |
| 029 | 1 |
▼a GBVCP
▼b 1004862261 |
| 035 | |
▼a (OCoLC)1001347046 |
| 037 | |
▼a CL0500000885
▼b Safari Books Online |
| 040 | |
▼a UMI
▼b eng
▼e rda
▼e pn
▼c UMI
▼d OCLCF
▼d TOH
▼d STF
▼d COO
▼d K6U
▼d UAB
▼d N$T
▼d 248032 |
| 049 | |
▼a MAIN |
| 050 | 4 |
▼a HF5548.37 |
| 072 | 7 |
▼a BUS
▼x 082000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 041000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 042000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 085000
▼2 bisacsh |
| 082 | 04 |
▼a 658.0546
▼2 23 |
| 100 | 1 |
▼a Sansbury, John,
▼e author. |
| 245 | 10 |
▼a Service level manager :
▼b careers in IT service management /
▼c John Sansbury. |
| 264 | 1 |
▼a Swindon, UK :
▼b BCS Learning & Development,
▼c [2017] |
| 264 | 4 |
▼c 짤2017 |
| 300 | |
▼a 1 online resource (1 volume) :
▼b illustrations |
| 336 | |
▼a text
▼b txt
▼2 rdacontent |
| 337 | |
▼a computer
▼b c
▼2 rdamedia |
| 338 | |
▼a online resource
▼b cr
▼2 rdacarrier |
| 504 | |
▼a Includes bibliographical references and index. |
| 520 | 8 |
▼a The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. |
| 588 | |
▼a Description based on online resource; title from title page (Safari, viewed August 16, 2017). |
| 590 | |
▼a eBooks on EBSCOhost
▼b All EBSCO eBooks |
| 650 | 0 |
▼a Information technology
▼x Management. |
| 650 | 0 |
▼a Business
▼x Data processing
▼x Management. |
| 650 | 0 |
▼a Service-level agreements. |
| 650 | 7 |
▼a Business
▼x Data processing
▼x Management.
▼2 fast
▼0 (OCoLC)fst00842303 |
| 650 | 7 |
▼a Information technology
▼x Management.
▼2 fast
▼0 (OCoLC)fst00973112 |
| 650 | 7 |
▼a Service-level agreements.
▼2 fast
▼0 (OCoLC)fst01113530 |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Industrial Management
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management Science
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Organizational Behavior
▼2 bisacsh |
| 655 | 4 |
▼a Electronic books. |
| 710 | 2 |
▼a BCS, The Chartered Institute for IT,
▼e issuing body. |
| 856 | 40 |
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=924873 |
| 938 | |
▼a EBSCOhost
▼b EBSC
▼n 924873 |
| 990 | |
▼a 관리자 |