| LDR | | 06098cmm u2200805Ii 4500 |
| 001 | | 000000307562 |
| 003 | | OCoLC |
| 005 | | 20230525113027 |
| 006 | | m o d |
| 007 | | cr cnu---unuuu |
| 008 | | 150720t20162016nyu o 001 0 eng d |
| 019 | |
▼a 914434171 |
| 020 | |
▼a 9780814436257
▼q electronic bk. |
| 020 | |
▼a 0814436250
▼q electronic bk. |
| 020 | |
▼z 9780814436240 (hardcover) |
| 020 | |
▼z 0814436242 |
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▼a NLGGC
▼b 394998332 |
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▼a NZ1
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▼a (OCoLC)914166175
▼z (OCoLC)914434171 |
| 037 | |
▼a 2F7A8045-AAA7-4D0E-837E-4BBD21D23669
▼b OverDrive, Inc.
▼n http://www.overdrive.com |
| 040 | |
▼a N$T
▼b eng
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▼a 658.8/12
▼2 23 |
| 100 | 1 |
▼a Martins, Flavio,
▼e author. |
| 245 | 10 |
▼a Win the customer :
▼b 70 simple rules for sensational service /
▼c Flavio Martins. |
| 264 | 1 |
▼a New York :
▼b AMACOM American Management Association,
▼c [2016] |
| 264 | 4 |
▼c 짤2016 |
| 300 | |
▼a 1 online resource |
| 336 | |
▼a text
▼b txt
▼2 rdacontent |
| 337 | |
▼a computer
▼b c
▼2 rdamedia |
| 338 | |
▼a online resource
▼b cr
▼2 rdacarrier |
| 500 | |
▼a Includes index. |
| 504 | |
▼a Includes bibliographical references and index. |
| 505 | 0 |
▼a Cover; Title; Contents; Introduction; Rule 1 Be Prepared to Break Traditional Rules; Rule 2 Create the Right Culture for Service; Rule 3 Learn How to Update Your Customer; Rule 4 Serve People, Not Shareholders; Rule 5 Put the Right People in the Right Place at the Right Time Doing the Right Thing; Rule 6 Learn Something New Every Day; Rule 7 Compete Only Against Yourself; Rule 8 Stop Overthinking Customer Service; Rule 9 Ask Yourself These Two Critical Questions Every Day; Rule 10 Find a Way to Say Yes Even When the Answer Is No; Rule 11 Love Your Critics |
| 505 | 8 |
▼a Rule 12 Create Your Dos and Don'ts of ServiceRule 13 Exploit Your Customer's Pain Points, but Never Exploit Your Customers; Rule 14 Don't Be Zappos to Your Jack Welch Customers; Rule 15 Make Your Customer Service a Human Interaction; Rule 16 Micromanage Every Day; Rule 17 Do Customer Service on Day One of the Job; Rule 18 Be the Worst on Your Team; Rule 19 Forget the Golden Rule; Rule 20 Map a Clear Journey to Great Customer Service; Rule 21 Do a 60-Second Customer Experience Evaluation; Rule 22 Develop 20/20 Vision for Exceptional Customer Service |
| 505 | 8 |
▼a Rule 23 Accept That You Can't Please EveryoneRule 24 See Yourself as a Customer Service Leader; Rule 25 Use Positive Words to Win Customers; Rule 26 Learn to Deal with Fulfillment Problems; Rule 27 Repeat, Repeat, Repeat, and Then Repeat Again, with Purpose; Rule 28 Eliminate Three Words from Your Vocabulary; Rule 29 Be Lovable to Your Customers; Rule 30 Cure Yourself of the ""Between 11 and 5"" Syndrome; Rule 31 Don't Rush Technology to Fix Service Problems; Rule 32 Embrace Your Service Imperfections; Rule 33 Customers Are Not Always Right, but They Are Always Customers |
| 505 | 8 |
▼a Rule 34 Change How You Think About Customer ServiceRule 35 Really Get to Know Your Customers; Rule 36 Teach Your People to Engage with Customers; Rule 37 Create a Manifesto for Service; Rule 38 Take Care of Employees so They'll Take Care of Customers; Rule 39 Make Data-Driven Customer Decisions and Take People-Centric Action; Rule 40 Customer Experience Is More Important than Advertising; Rule 41 Make Consistency a Critical Customer Metric; Rule 42 Make Sure Your People Take Care of Themselves; Rule 43 Dispel Customers' Fear of Customer Service |
| 505 | 8 |
▼a Rule 44 Learn How to Earn Your Customer's LoyaltyRule 45 Forget Mission Statements; Create Action Statements; Rule 46 Get the CEO Interacting with Customers; Rule 47 Learn to Obsess over Customers; Rule 48 Define Customer Focus for Your Company; Rule 49 Let Data Drive More Informed Service; Rule 50 Focus on the Value of Great Service Experience; Rule 51 Make Customer Service a Daily Priority; Rule 52 Shift from Reactive to Proactive Service; Rule 53 Get Social and Personal with Customers; Rule 54 Stop Creating Conflicts for Customer Service |
| 520 | |
▼a Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. |
| 588 | 0 |
▼a Print version record. |
| 590 | |
▼a eBooks on EBSCOhost
▼b All EBSCO eBooks |
| 650 | 0 |
▼a Customer services. |
| 650 | 0 |
▼a Consumer satisfaction. |
| 650 | 0 |
▼a Customer relations. |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Industrial Management
▼2 bisacsh |
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▼a BUSINESS & ECONOMICS / Management
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▼a BUSINESS & ECONOMICS / Management Science
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▼a BUSINESS & ECONOMICS / Organizational Behavior
▼2 bisacsh |
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▼a Consumer satisfaction. |
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▼a Customer relations. |
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▼a Customer services. |
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▼a Customer services.
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▼a Electronic books. |
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▼a Electronic books. |
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▼i Print version:
▼a Martins, Flavio.
▼t Win the customer
▼z 9780814436240
▼w (DLC) 2015012548
▼w (OCoLC)908660762 |
| 856 | 40 |
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1016460 |
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