| LDR | | 02107cmm uu200433Ka 4500 |
| 001 | | 000000306104 |
| 005 | | 20230525102223 |
| 006 | | m o d |
| 007 | | cr cnu---unuuu |
| 008 | | 130521s2013 nyu o 001 0 eng d |
| 020 | |
▼a 9780814432822 (electronic bk.) |
| 020 | |
▼a 0814432824 (electronic bk.) |
| 020 | |
▼z 9780814432808 |
| 020 | |
▼z 0814432808 |
| 035 | |
▼a (OCoLC)843943459 |
| 040 | |
▼a TEFOD
▼c TEFOD
▼d N$T
▼d OCLCF
▼d 248032 |
| 049 | |
▼a K4RA |
| 050 | 4 |
▼a HF5415.335
▼b .C867 2013eb |
| 072 | 7 |
▼a BUS
▼x 018000
▼2 bisacsh |
| 082 | 04 |
▼a 658.8/12
▼2 23 |
| 100 | 1 |
▼a Curtin, Steve. |
| 245 | 10 |
▼a Delight your customers
▼h [electronic resource] :
▼b 7 simple ways to raise your customer service from ordinary to extraordinary /
▼c Steve Curtin. |
| 250 | |
▼a 1 ed. |
| 260 | |
▼a New York :
▼b American Management Association,
▼c 2013. |
| 300 | |
▼a 1 online resource (pages cm.) |
| 500 | |
▼a Includes index. |
| 505 | 0 |
▼a Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index. |
| 588 | |
▼a Description based on print version record. |
| 650 | 0 |
▼a Consumer satisfaction. |
| 650 | 0 |
▼a Product management. |
| 650 | 0 |
▼a Organizational change. |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Customer Relations.
▼2 bisacsh |
| 650 | 7 |
▼a Consumer satisfaction.
▼2 fast
▼0 (OCoLC)fst00876403 |
| 650 | 7 |
▼a Organizational change.
▼2 fast
▼0 (OCoLC)fst01047828 |
| 650 | 7 |
▼a Product management.
▼2 fast
▼0 (OCoLC)fst01078225 |
| 655 | 4 |
▼a Electronic books. |
| 776 | 08 |
▼i Print version:
▼a Curtin, Steve.
▼t Delight your customers.
▼b 1 ed.
▼d New York : American Management Association, 2013
▼z 9780814432808
▼w (DLC) 2013004338
▼w (OCoLC)828626809 |
| 856 | 40 |
▼3 EBSCOhost
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=578742 |
| 938 | |
▼a EBSCOhost
▼b EBSC
▼n 578742 |
| 990 | |
▼a 관리자 |