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019 ▼a 863045332 ▼a 872698828
020 ▼a 9780814432204 (electronic bk.)
020 ▼a 0814432204 (electronic bk.)
020 ▼z 9780814432198
020 ▼z 0814432190
035 ▼a (OCoLC)862077768 ▼z (OCoLC)863045332 ▼z (OCoLC)872698828
040 ▼a N$T ▼b eng ▼e rda ▼e pn ▼c N$T ▼d N$T ▼d TEFOD ▼d YDXCP ▼d CNSPO ▼d 248032
049 ▼a K4RA
050 4 ▼a HD30.3 ▼b .E24 2013eb
072 7 ▼a BUS ▼x 082000 ▼2 bisacsh
072 7 ▼a BUS ▼x 041000 ▼2 bisacsh
072 7 ▼a BUS ▼x 042000 ▼2 bisacsh
072 7 ▼a BUS ▼x 085000 ▼2 bisacsh
08204 ▼a 658.4/5 ▼2 23
1001 ▼a Ebenstein, Donny.
24510 ▼a I hear you : ▼b repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps / ▼c Donny Ebenstein.
264 1 ▼a New York : ▼b American Management Association, ▼c [2013]
300 ▼a 1 online resource.
336 ▼a text ▼b txt ▼2 rdacontent
337 ▼a computer ▼b c ▼2 rdamedia
338 ▼a online resource ▼b cr ▼2 rdacarrier
504 ▼a Includes bibliographical references and index.
520 ▼a Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to:
588 ▼a Description based on print version record.
650 0 ▼a Communication in management.
650 0 ▼a Communication in organizations.
650 0 ▼a Interpersonal communication.
650 0 ▼a Interpersonal conflict.
650 7 ▼a BUSINESS & ECONOMICS / Industrial Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Management Science. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Organizational Behavior. ▼2 bisacsh
655 4 ▼a Electronic books.
77608 ▼i Print version: ▼a Ebenstein, Donny. ▼t I hear you ▼z 9780814432198 ▼w (DLC) 2013001923 ▼w (OCoLC)825647360
85640 ▼3 EBSCOhost ▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=587099
938 ▼a EBSCOhost ▼b EBSC ▼n 587099
938 ▼a YBP Library Services ▼b YANK ▼n 11318822
990 ▼a 관리자