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019 ▼a 879244101
020 ▼a 9781317808428 ▼q (electronic bk.)
020 ▼a 1317808428 ▼q (electronic bk.)
020 ▼a 9781315815725 ▼q (ebook)
020 ▼a 1315815729 ▼q (ebook)
020 ▼a 9781317808435 ▼q (electronic bk.)
020 ▼a 1317808436 ▼q (electronic bk.)
020 ▼z 9780415635493
020 ▼z 0415635497
020 ▼z 9780415635509
020 ▼z 0415635500
035 ▼a (OCoLC)879202752 ▼z (OCoLC)879244101
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050 4 ▼a HD62.15 ▼b .O173 2013eb
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1001 ▼a Oakland, John S.
24510 ▼a Total quality management and operational excellence : ▼b text with cases / ▼c John Oakland.
250 ▼a Fourth edition.
264 1 ▼a New York : ▼b Routledge, ▼c 2013.
300 ▼a 1 online resource.
336 ▼a text ▼b txt ▼2 rdacontent
337 ▼a computer ▼b c ▼2 rdamedia
338 ▼a online resource ▼b cr ▼2 rdacarrier
504 ▼a Includes bibliographical references and index.
5880 ▼a Print version record.
650 0 ▼a Total quality management.
650 0 ▼a Total quality management ▼v Case studies.
650 7 ▼a BUSINESS & ECONOMICS ▼x General. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS ▼x Quality Control. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS ▼x Total Quality Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS ▼x Industrial Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS ▼x Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS ▼x Management Science. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS ▼x Organizational Behavior. ▼2 bisacsh
650 7 ▼a Total quality management. ▼2 fast ▼0 (OCoLC)fst01153015
655 4 ▼a Electronic books.
655 7 ▼a Case studies. ▼2 fast ▼0 (OCoLC)fst01423765
77608 ▼i Print version: ▼a Oakland, John S. ▼t Total quality management and operational excellence. ▼b Fourth Edition ▼z 9780415635493 ▼w (DLC) 2013036192 ▼w (OCoLC)858778208
85640 ▼3 EBSCOhost ▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=770511
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938 ▼a YBP Library Services ▼b YANK ▼n 11800439
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990 ▼a 관리자