| LDR | | 03724cmm uu200601Ma 4500 |
| 001 | | 000000303073 |
| 005 | | 20230519172453 |
| 006 | | m o d |
| 007 | | cr cn||||||||| |
| 008 | | 130730r20132010nyua ob 000 0 eng d |
| 020 | |
▼a 9781782688983
▼q electronic bk. |
| 020 | |
▼a 1782688986
▼q electronic bk. |
| 020 | |
▼a 9781317460220
▼q electronic bk. |
| 020 | |
▼a 1317460227
▼q electronic bk. |
| 020 | |
▼z 9780765617705 (cloth : alk. paper) |
| 020 | |
▼z 0765617706 (cloth : alk. paper) |
| 035 | |
▼a (OCoLC)854922145 |
| 040 | |
▼a CREDO
▼b eng
▼e pn
▼c CREDO
▼d OCLCO
▼d OCLCQ
▼d OCLCF
▼d YDXCP
▼d N$T
▼d IDEBK
▼d 248032 |
| 049 | |
▼a K4RA |
| 050 | 4 |
▼a HF5415.335
▼b .O55 2010eb |
| 072 | 7 |
▼a BUS
▼x 082000
▼2 bisacsh |
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▼a BUS
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▼a BUS
▼x 042000
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▼a BUS
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▼a 658.8/12
▼2 22 |
| 100 | 1 |
▼a Oliver, Richard L.,
▼d 1945- |
| 245 | 10 |
▼a Satisfaction
▼h [electronic resource] :
▼b a behavioral perspective on the consumer /
▼c Richard L. Oliver. |
| 246 | 30 |
▼a Behavioral perspective on the consumer |
| 250 | |
▼a 2nd ed. |
| 260 | |
▼a Armonk, N.Y. :
▼b M.E. Sharpe,
▼c 짤2010
▼e (Boston, Mass. :
▼f Credo Reference,
▼g 2013) |
| 300 | |
▼a 1 online resource (35 entries) :
▼b 75 images, digital files. |
| 336 | |
▼a text
▼b txt
▼2 rdacontent |
| 337 | |
▼a computer
▼b c
▼2 rdamedia |
| 338 | |
▼a online resource
▼b cr
▼2 rdacarrier |
| 504 | |
▼a Includes bibliographical references. |
| 505 | 0 |
▼a Introduction: What is satisfaction? -- pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- pt. 2. Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context -- Quality: the object of desire -- The many varieties of value in the consumption experience -- Equity: how consumers interpret fairness -- Regret and hindsight: what might have been and what I knew would be -- pt. 3. Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) -- Attribution in the satisfaction response: Why did it happen? -- Emotional expression in the satisfaction response -- The processing of consumption -- pt. 4. Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences -- Loyalty and financial impact: long-term effects of satisfaction. |
| 520 | 3 |
▼a "The writing is accessible, yet the subject matter is highly detailed, suitable for marketing researchers as well as advanced students of marketing and consumer behavior. Highly recommended. Graduate, research, and faculty collections"--Choice. |
| 588 | |
▼a Description based on title page of print version. |
| 650 | 0 |
▼a Consumer satisfaction. |
| 650 | 0 |
▼a Consumer satisfaction
▼x Evaluation. |
| 650 | 7 |
▼a Consumer satisfaction.
▼2 fast
▼0 (OCoLC)fst00876403 |
| 650 | 7 |
▼a Consumer satisfaction
▼x Evaluation.
▼2 fast
▼0 (OCoLC)fst00876404 |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Industrial Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management Science.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Organizational Behavior.
▼2 bisacsh |
| 655 | 4 |
▼a Electronic books. |
| 776 | 08 |
▼i Print version:
▼z 0765617706
▼z 9780765617705
▼w (DLC) 2008039870
▼h xxii, 519 p. : ill |
| 856 | 40 |
▼3 EBSCOhost
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=929197 |
| 938 | |
▼a Credo Reference
▼b CRED
▼n 9781782688983 |
| 938 | |
▼a YBP Library Services
▼b YANK
▼n 11635078 |
| 938 | |
▼a EBSCOhost
▼b EBSC
▼n 929197 |
| 938 | |
▼a Ingram Digital eBook Collection
▼b IDEB
▼n cis30373495 |
| 990 | |
▼a 관리자 |