| LDR | | 05295cmm uu200613Ma 4500 |
| 001 | | 000000300815 |
| 003 | | OCoLC |
| 005 | | 20230519141739 |
| 006 | | m eo d |
| 007 | | cr bn|---m|||a |
| 008 | | 130220s2013 pau fob 000 0 eng d |
| 020 | |
▼a 9781466638952 (electronic bk.) |
| 020 | |
▼a 1466638958 (electronic bk.) |
| 020 | |
▼z 9781466638945 (hardcover) |
| 020 | |
▼z 9781466638969 (print & perpetual access) |
| 024 | 7 |
▼a 10.4018/978-1-4666-3894-5
▼2 doi |
| 035 | |
▼a (OCoLC)828127602 |
| 040 | |
▼a IGIGL
▼b eng
▼c IGIGL
▼d OCLCQ
▼d OCLCO
▼d UIU
▼d YDXCP
▼d UMC
▼d N$T
▼d 248032 |
| 049 | |
▼a K4RA |
| 050 | 4 |
▼a HD9980.5
▼b .B47 2013e |
| 072 | 7 |
▼a BUS
▼x 082000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 041000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 042000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 085000
▼2 bisacsh |
| 082 | 04 |
▼a 658
▼2 23 |
| 245 | 00 |
▼a Best practices and new perspectives in service science and management
▼h [electronic resource] /
▼c Patricia Ordo?n?ez de Pablos and Robert Tennyson, editors. |
| 260 | |
▼a Hershey, Pa. :
▼b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
▼c c2013. |
| 300 | |
▼a 1 online resource (344 p.) |
| 504 | |
▼a Includes bibliographical references. |
| 505 | 0 |
▼a Service quality evaluation method for community-based software outsourcing process / Shu Liu ... [et al.] -- Creating effective customer solutions: a process-oriented perspective / Ferdinand Burianek, Sebastian Bonnemeier, Ralf Reichwald -- Customers as innovators in senior service markets: an examination of innovation potential and characteristics / Lea Hennala, Helina? Melkas, Satu Pekkarinen -- Situated service-oriented modeling / Raafat George Saade?, Rustam Vahidov -- An IT service engineering and management framework (ITS-EMF) / Manuel Mora ... [et al.] -- DNA model of IT service assets / Stuart D. Galup, Ronald Dattero, Jayne Groll -- Identification of attributes of TQM in an educational institute: a system model / Rajiv Sindwani, Vikram Singh, Sandeep Grover -- An ontology-based and model-driven approach for designing IT service management systems / Mari?a-Cruz Valiente, Cristina Vicente-Chicote, Daniel Rodri?guez -- The impact of e-retail environment characteristics on e-satisfaction and purchase intent / Jung-Hwan Kim, Minjeong Kim, Jay Kandampully -- A study on relationships among software engineering capabilities in Japan using panel analysis / Yasuo Kadono -- Value-adding to public services through the adoption of lean thinking / Ayham A.M. Jaaron, Chris J. Backhouse -- A modeling framework for analyzing the viability of service systems / Arash Golnam, Gil Regev, Alain Wegmann -- A business model approach for service engineering in the internet of services / Holger Kett -- Service oriented innovation management: an open innovation approach for collaboration in innovation networks / Michael Thieme -- Customer integration in innovation processes via operating information systems / Benjamin Strehl -- A method for the management of service innovation projects in mature organizations / Bernhard Schindlholzer, Falk Uebernickel, Walter Brenner -- How IT-enabled services can help to change our world: building networks for the energy-efficient city of tomorrow / Kyrill Meyer -- Mobile emergency management services targeting large public events / Jan Zibuschka ... [et al.] -- MoBiFlow: principles and design of a workflow system for molecular biology / Markus Held, Wolfgang Ku?chlin, Wolfgang Blochinger -- uRun: a framework for user-generated mobile services in the health and fitness domain / Alexandra Chapko ... [et al.] -- An information and cooperation portal for supporting public authorities and organizations with safety and security responsibilities before and during large public events / Sandra Frings, David Lo?pez Remondes, Wolf Engelbach. |
| 520 | 3 |
▼a "This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services"--Provided by publisher. |
| 588 | |
▼a Description based on title screen (IGI Global, viewed Feb. 20, 2013). |
| 650 | 0 |
▼a Service industries
▼x Management. |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Industrial Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management Science.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Organizational Behavior.
▼2 bisacsh |
| 653 | |
▼a Computational techniques |
| 653 | |
▼a Economic aspects |
| 653 | |
▼a Human capital management |
| 653 | |
▼a Service business models |
| 653 | |
▼a Service innovation |
| 653 | |
▼a Service sector |
| 655 | 4 |
▼a Electronic books. |
| 700 | 1 |
▼a Tennyson, Robert D. |
| 700 | 1 |
▼a Ordo?n?ez de Pablos, Patricia,
▼d 1975- |
| 710 | 2 |
▼a IGI Global. |
| 776 | 08 |
▼i Print version:
▼t Best practices and new perspectives in service science and management
▼z 9781466638945
▼w (DLC) 2012045216
▼w (OCoLC)818733547 |
| 856 | 40 |
▼3 EBSCOhost
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=591420 |
| 938 | |
▼a IGI Global
▼b IGIG
▼n 00072350 |
| 938 | |
▼a YBP Library Services
▼b YANK
▼n 10196850 |
| 938 | |
▼a EBSCOhost
▼b EBSC
▼n 591420 |
| 990 | |
▼a 관리자 |
| 994 | |
▼a 92
▼b K4R |