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Essays on the Applications of Quasi-Experimental Design in Studying Customer Behavior in a Multichannel Environment

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개인저자Bhan, Hyung Sup Zack.
단체저자명Northwestern University. Marketing.
서명/저자사항Essays on the Applications of Quasi-Experimental Design in Studying Customer Behavior in a Multichannel Environment.
발행사항[S.l.] : Northwestern University., 2018
발행사항Ann Arbor : ProQuest Dissertations & Theses, 2018
형태사항179 p.
소장본 주기School code: 0163.
ISBN9780438116771
일반주기 Source: Dissertation Abstracts International, Volume: 79-11(E), Section: A.
Adviser: Eric T. Anderson.
요약As many retailers are extending their channels to both online and offline, consumers nowadays are increasingly buying products across different shopping platforms, ranging from traditional catalog and retail channels to Internet stores. Thus, it
요약In the first chapter, "Small Networks: Intra-household Interactions in a Multichannel Environment," I study familial interactions and the mutual influences household members have in the shopping process. A multi-person household is a small netwo
요약Furthermore, I develop an instrumental variables approach to tackle the problem of whether a causal relationship exists. I find that a 10% increase in spending by a female partner influences the male to increase spending by 1.9%. A similar incre
요약In the second chapter, "The Long-Term Impact of Backorder Delays: A Quasi-Experimental Approach" (with Eric Anderson), we document how product unavailability, in the context of backorders, influences customers' future shopping behavior. When an
요약We find that experiencing a backorder leads to the customer decreasing future orders by 2.2% in the subsequent year. The effect intensifies as the delay magnitude increases. For instance, a backorder delay that extends beyond 20 days results in
일반주제명Marketing.
언어영어
기본자료 저록Dissertation Abstracts International79-11A(E).
Dissertation Abstract International
대출바로가기http://www.riss.kr/pdu/ddodLink.do?id=T14998254

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