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Managing conflict : a practical guide to resolution in the workplace /

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자료유형E-Book
개인저자Liddle, David, (Mediator), author.
서명/저자사항Managing conflict :a practical guide to resolution in the workplace /David Liddle.
형태사항1 online resource (xiv, 306 pages)
소장본 주기eBooks on EBSCOhostAll EBSCO eBooks
ISBN9780749480899
0749480890

서지주기Includes bibliographical references and index.
내용주기Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index.
요약Resolve and prevent conflict in the workplace with this essential guide for HR professionals.
일반주제명Conflict management.
Interpersonal conflict -- Prevention.
Personnel management.
BUSINESS & ECONOMICS / Industrial Management.
BUSINESS & ECONOMICS / Management.
BUSINESS & ECONOMICS / Management Science.
BUSINESS & ECONOMICS / Organizational Behavior.
Conflict management.
Interpersonal conflict -- Prevention.
Personnel management.
언어영어
기타형태 저록Print version:Liddle, David (Mediator) author.Managing conflict1st Edition.New York : Kogan Page Ltd, [2017]9780749480882
대출바로가기http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1584649

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