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Best practices and new perspectives in service science and management [electronic resource] /
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| 자료유형 | E-Book |
|---|---|
| 개인저자 | Tennyson, Robert D. Ordo?n?ez de Pablos, Patricia, 1975- |
| 단체저자명 | IGI Global. |
| 서명/저자사항 | Best practices and new perspectives in service science and management[electronic resource] /Patricia Ordo?n?ez de Pablos and Robert Tennyson, editors. |
| 발행사항 | Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2013. |
| 형태사항 | 1 online resource (344 p.) |
| ISBN | 9781466638952 (electronic bk.) 1466638958 (electronic bk.) |
| 기타표준부호 | 10.4018/978-1-4666-3894-5doi |
| 서지주기 | Includes bibliographical references. |
| 내용주기 | Service quality evaluation method for community-based software outsourcing process / Shu Liu ... [et al.] -- Creating effective customer solutions: a process-oriented perspective / Ferdinand Burianek, Sebastian Bonnemeier, Ralf Reichwald -- Customers as innovators in senior service markets: an examination of innovation potential and characteristics / Lea Hennala, Helina? Melkas, Satu Pekkarinen -- Situated service-oriented modeling / Raafat George Saade?, Rustam Vahidov -- An IT service engineering and management framework (ITS-EMF) / Manuel Mora ... [et al.] -- DNA model of IT service assets / Stuart D. Galup, Ronald Dattero, Jayne Groll -- Identification of attributes of TQM in an educational institute: a system model / Rajiv Sindwani, Vikram Singh, Sandeep Grover -- An ontology-based and model-driven approach for designing IT service management systems / Mari?a-Cruz Valiente, Cristina Vicente-Chicote, Daniel Rodri?guez -- The impact of e-retail environment characteristics on e-satisfaction and purchase intent / Jung-Hwan Kim, Minjeong Kim, Jay Kandampully -- A study on relationships among software engineering capabilities in Japan using panel analysis / Yasuo Kadono -- Value-adding to public services through the adoption of lean thinking / Ayham A.M. Jaaron, Chris J. Backhouse -- A modeling framework for analyzing the viability of service systems / Arash Golnam, Gil Regev, Alain Wegmann -- A business model approach for service engineering in the internet of services / Holger Kett -- Service oriented innovation management: an open innovation approach for collaboration in innovation networks / Michael Thieme -- Customer integration in innovation processes via operating information systems / Benjamin Strehl -- A method for the management of service innovation projects in mature organizations / Bernhard Schindlholzer, Falk Uebernickel, Walter Brenner -- How IT-enabled services can help to change our world: building networks for the energy-efficient city of tomorrow / Kyrill Meyer -- Mobile emergency management services targeting large public events / Jan Zibuschka ... [et al.] -- MoBiFlow: principles and design of a workflow system for molecular biology / Markus Held, Wolfgang Ku?chlin, Wolfgang Blochinger -- uRun: a framework for user-generated mobile services in the health and fitness domain / Alexandra Chapko ... [et al.] -- An information and cooperation portal for supporting public authorities and organizations with safety and security responsibilities before and during large public events / Sandra Frings, David Lo?pez Remondes, Wolf Engelbach. |
| 요약 | "This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services"--Provided by publisher. |
| 일반주제명 | Service industries -- Management. BUSINESS & ECONOMICS / Industrial Management. BUSINESS & ECONOMICS / Management. BUSINESS & ECONOMICS / Management Science. BUSINESS & ECONOMICS / Organizational Behavior. |
| 언어 | 영어 |
| 기타형태 저록 | Print version:Best practices and new perspectives in service science and management9781466638945 |
| 대출바로가기 | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=591420 |
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| No. | 등록번호 | 청구기호 | 소장처 | 도서상태 | 반납예정일 | 예약 | 서비스 | 매체정보 |
|---|---|---|---|---|---|---|---|---|
| 1 | WE00001735 | 658 | 가야대학교/전자책서버(컴퓨터서버)/ | 대출가능 |
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